Thank you for shopping at Go Ishtrie. We hope you are delighted with your purchase. However, if you are not entirely satisfied with your purchase, we’re here to help.
Refund Eligibility
We offer refunds on products that meet the following criteria:
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 5 days of receiving the item to request a refund or exchange.
- Incorrect Orders: In the rare event that you receive the wrong item, please notify us immediately, and we will arrange for the correct item to be sent to you or issue a refund.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Perishable goods
- Intimate or sanitary products
Refund Process
To request a refund, please follow these steps:
- Contact Us: Send an email to [info@goishtrie.com] with your order number and a brief explanation of the reason for the refund request.
- Return the Item: If applicable, return the item to us in its original packaging, along with any accessories or documentation that came with it.
- Refund Confirmation: Once your return is received and inspected, we will contact you to issue the refund to you.
